Customer Success Manager

Role Overview

As a Customer Success Manager at Metcash, you will build lasting relationships with customers, keep them thriving, and unlock growth opportunities. You will work collaboratively with customers and internal teams to deliver on commitments and build confidence.

What You Will Do

Your day-to-day responsibilities will include building strong relationships, driving customer retention, and spotting opportunities for growth and improvement. You will also lead customer reviews, monitor account performance, and drive continuous improvement.

Why It Might Be a Fit

To be successful in this role, you will need to have 3+ years of experience in customer success or account management within FMCG, retail, or supply chain. You will also need to have commercial acumen, strong problem-solving skills, and the ability to communicate effectively with stakeholders.

Requirements

• 3+ years’ experience in customer success or account management within FMCG, retail, or supply chain
• A track record of building strong relationships and driving customer retention
• Commercial acumen and the ability to spot opportunities for growth and improvement
• Strong problem-solving, communication, and stakeholder engagement skills
• An understanding of the Australian logistics landscape and a customer-first mindset

Benefits

• Extra Leave: 5th week of annual leave, 2 well-being days, 1 volunteer day
• Career Growth: Endless learning and development opportunities
• Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
• Inclusive Culture: Bronze Employer for LGBTQ Inclusion
• Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
• Mental Health: Gold accreditation by Mental Health Australia
• Flexibility: Flex Ready and Family Friendly Workplace accredited