Customer Success Manager I

Role Overview

Imprivata is seeking a Customer Success Manager I to engage with SMB customers at key points throughout the customer journey. The role involves working cross-functionally to resolve customer satisfaction issues and drive value and additional customer outcomes.

What You Will Do

Monitor metrics, review customer analytics, and maintain excellent knowledge of product and customer journey expectations. Manage customer engagements at scale through Salesforce case management and Gainsight workflows.

Why It Might Be a Fit

The ideal candidate will have 1+ years’ experience in customer success, project management, or professional services, and be knowledgeable with CRM systems, preferably SalesForce.com and Gainsight.

Requirements

• Bachelor’s degree in Business or related discipline
• 1+ years’ experience in customer success, project management, or professional services
• Experience with Saas in healthcare or commercial
• Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight
• Proficiency with O365 tools
• Excellent organizational and time management skills
• Ability to engage with C level executives
• Ability to comprehend high level technical aspects of the product
• Excellent problem-solving skills
• Ability to work cross-functionally
• Effective communications skills

Benefits

• Competitive total rewards package
• Top-notch work environment
• Developmental opportunities
• Competitive total compensation range of $73,000.00 to $84,000.00

Tagged as: Gainsight, Project Management, Salesforce