Executive, Growth Experience

Role Overview

The Growth Experience team brings the commitment to life across Income’s key digital customer touchpoints, including the corporate website, customer portal, and mobile app. The team works across customer journeys to help people find relevant information, complete key tasks, and manage their insurance matters with greater ease and confidence.

What You Will Do

Support the end-to-end optimisation of customer self-service journeys across the Income mobile app and Unified Portal, gather and clarify business and customer requirements, work with business stakeholders and technology teams to shape practical solutions, and monitor platform feedback and customer complaints.

Why It Might Be a Fit

The ideal candidate should have a diploma or degree in business, marketing, communications, design, information systems, or a related discipline, have at least 1 year of relevant experience in digital product delivery, UX/UI, business analysis, project coordination, or platform operations, and be comfortable working with both business stakeholders and technical teams in an agile delivery environment.

Requirements

• diploma or degree in business, marketing, communications, design, information systems, or a related discipline
• at least 1 year of relevant experience in digital product delivery, UX/UI, business analysis, project coordination, or platform operations
• comfortable working with both business stakeholders and technical teams in an agile delivery environment
• hands-on experience with testing digital journeys, identifying defects, and validating fixes before release
• familiarity with UX and collaboration tools such as Figma, FigJam, or Miro, and digital analytics platforms such as Google Analytics, Firebase, or Appsflyer
• strong communication and stakeholder-management skills, with the confidence to ask questions, surface issues, and follow through on actions
• organised, detail-oriented, and able to manage multiple workstreams and deadlines at the same time
• curious, analytical, and proactive in identifying customer problems and recommending practical improvements

Tagged as: Clari, Google Analytics, Project Management