Senior Executive, Digital Growth (MarTech and Customer Journey)

Role Overview

The role involves working on campaign and journey implementation, customer journey optimisation, audience data and quality assurance, performance monitoring and analysis, and collaboration and delivery coordination.

What You Will Do

Key responsibilities include configuring and launching customer journeys and campaigns, supporting communications across digital channels, translating campaign requirements into practical platform configurations, and performing pre-launch checks and troubleshooting.

Why It Might Be a Fit

The role requires analytical and problem-solving ability, attention to detail, and the ability to use data and data analytics tools to inform decision making. Experience in marketing automation, customer data, analytics, and digital journey development and optimisation is an advantage.

Requirements

• 2–4 years of relevant experience in CRM, marketing operations, MarTech, digital journey implementation or campaign automation
• Hands-on experience using at least one CRM, campaign management or marketing automation platform
• Basic-to-intermediate SQL skills and comfort working with customer or campaign data
• Experience supporting campaign delivery, customer journeys or marketing operations
• Analytical and problem-solving ability, with attention to detail and a willingness to investigate issues
• Ability to organise tasks, follow established processes and deliver work reliably
• Clear communication skills and the ability to collaborate with internal teams and external partners