Role Overview
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.
What You Will Do
Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales performance.
Why It Might Be a Fit
A passion for Indigo’s mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences.
Requirements
- 1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
- College degree preferred or equivalent combination of education and relevant experience
- Demonstrated experience executing customer experience and/or omni-channel programs, translating direction into clear actions that drive results
- Strong understanding of retail operations, including experience with cash handling, compliance, and execution in a fast-paced retail environment
- Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of customer experience, operational and cash handling standards
Benefits
- Dental insurance
- Vision insurance
- Healthcare
- Paid holidays
- Retirement plan
- Learning budget
- Parental leave
- Wellness
- Visa/relocation support
- Remote flexibility
- Stipends
- Bonus/commission
- Paid time off
To apply for this job please visit jobs.smartrecruiters.com.
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