Customer Experience Manager – GTA

Role Overview

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers.

What You Will Do

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs. Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data.

Why It Might Be a Fit

We are looking for a customer-focused leader who can build strong teams, empower and constructively stretch talent, and ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals.

Requirements

• College degree preferred or equivalent job experience
• 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Bilingualism (French/English) is required for all positions in Quebec

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Flexible work schedule