Customer Experience Representative – Kids Expert

Role Overview

Indigo is seeking a customer-focused Kids Expert to join their team. The ideal candidate will be passionate about children’s books, learning, and creating memorable experiences for families. They will be responsible for delivering exceptional customer service, sharing knowledge of children’s literature, and creating a welcoming environment that fosters a love of reading and learning.

What You Will Do

The Kids Expert will conduct inventory cycle counts, replenish stock, manage product returns, and create a visually appealing store display. They will also engage with customers, curate product collections, and leverage products to tell stories.

Why It Might Be a Fit

The ideal candidate will have a passion for children’s books, literacy, and learning, as well as strong communication and relationship-building skills. They will be a positive, energetic, and customer-first individual who can build meaningful connections with customers, educators, and families.

Requirements

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset