Product Operations Leader

Role Overview

The Product Operations Leader conducts the execution of Indigo’s visual merchandising priorities, ensuring the store delivers a locally relevant, customer-centric experience that drives sales, engagement, loyalty, and profitability.

What You Will Do

Leads execution of product operations priorities within the store, ensuring inventory accuracy, product availability, merchandising standards, operational efficiency, and customer readiness.

Why It Might Be a Fit

The ideal candidate will have 1-3 years of retail leadership or supervisory experience, preferably in operations, inventory management, merchandising, or a customer-facing retail environment, and a strong understanding of retail operations, including inventory accuracy, product flow, replenishment, merchandising, markdowns, and inventory control processes.

Requirements

• 1-3 years of retail leadership or supervisory experience
• College degree preferred or equivalent combination of education and relevant experience
• Strong understanding of retail operations, including inventory accuracy, product flow, replenishment, merchandising, markdowns, and inventory control processes
• Proven ability to coach and develop team members, building capability through hands-on training and reinforcement of operational and merchandising standards
• Strong organizational and planning skills, with the ability to prioritize competing priorities, meet deadlines, and execute effectively in a fast-paced environment
• Effective communication and problem-solving skills, with the ability to identify issues, prioritize actions, and support store objectives
• Demonstrated operational discipline, including experience with inventory management, compliance, pricing accuracy, and execution of company standards
• Adaptable and agile, with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
• Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
• Demonstrates sound judgment, accountability, and a proactive approach to execution and continuous improvement
• Full alignment with Indigo’s values as reflected in the Guiding Principles
• A passion for Indigo’s mission and delivering exceptional operational execution, inventory integrity, product presentation, and team experiences

Benefits

• Dental insurance
• Vision insurance
• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation support
• Remote flexibility
• Stipends
• Bonus/commission