Product Operations Manager

Role Overview

The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

What You Will Do

Leads execution of product operations priorities at the store level, translating Indigo’s strategic direction into operational plans that drive inventory accuracy, product availability, operational efficiency, and profitability.

Why It Might Be a Fit

The Product Operations Manager is a key driver of product operations processes and results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

Requirements

• 2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment
• College degree preferred or equivalent combination of education and relevant experience
• Experience leading and executing operational, inventory, and/or merchandising processes
• Strong business acumen, with the ability to interpret sales, inventory, shrink, and operational performance metrics
• Proven ability to recruit, develop, and retain engaged, high-performing teams
• Effective communication and problem-solving skills
• Demonstrated operational discipline and strong understanding of merchandising, inventory control, product flow, compliance, and loss prevention
• Adaptable and agile, with the ability to respond to change and leverage technology (including AI-enabled tools)
• Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee)
• Demonstrates sound judgment, resilience, and a proactive, solutions-oriented mindset

Benefits

• Dental insurance
• Vision insurance
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation support
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays