Product Operations Manager – GTA

Role Overview

The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a customer-centric experience that drives sales, engagement, loyalty, and profitability.

What You Will Do

Leads execution of product operations priorities at the store level, translating Indigo’s strategic direction into operational plans that drive inventory accuracy, product availability, operational efficiency, and profitability.

Why It Might Be a Fit

The Product Operations Manager is a key driver of product operations processes and results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes.

Requirements

• 2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
• College degree preferred or equivalent combination of education and relevant experience
• Experience leading and executing operational, inventory, and/or merchandising processes, translating direction into clear actions that drive results
• Strong business acumen, with the ability to interpret sales, inventory, shrink, and operational performance metrics to identify opportunities and implement focused action plans
• Proven ability to recruit, develop, and retain engaged, high-performing teams, with a focus on coaching and developing front-line employees
• Effective communication and problem-solving skills, with the ability to manage competing priorities and resolve escalated customer and team member situations
• Demonstrated operational discipline and strong understanding of merchandising, inventory control, product flow, compliance, and loss prevention, with the ability to drive consistent execution across multiple priorities in a fast-paced retail environment.
• Adaptable and agile, with the ability to respond to change and leverage technology (including AI-enabled tools) to improve operational efficiency and team effectiveness
• Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements
• Demonstrates sound judgment, resilience, and a proactive, solutions-oriented mindset
• Full alignment with Indigo’s values as reflected in the Guiding Principles
• A passion for Indigo’s mission and delivering exceptional operational execution, product presentation, and team experiences

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• Paid time off
• Sick leave
• Vacation days
• Holidays
• Flexible scheduling
• Bilingualism (French/English) required for roles based in Quebec