Inside Sales

Role Overview

The inside salesperson will focus on customer outreach and managing inbound leads from initial receipt through quoting and close. The role includes customer service calls to understand customer needs and business outlooks, along with quote follow-up to help IIA develop winning proposals.

What You Will Do

Spend time in the laboratory with inspectors and engineers to develop an understanding of the business and its services. Cross-sell additional laboratory services to existing customers and identify prospects who could benefit from IIA’s broader offerings.

Why It Might Be a Fit

Candidates should be proactive, communicate clearly, and be motivated to close sales and increase revenue.

Requirements

• Strong computer skills, including proficiency with Microsoft Office (Word, PowerPoint, Outlook, and Excel); Salesforce or other CRM experience preferred.
• Excellent verbal and written communication skills and the ability to connect and interact with prospective customers.
• Professional, approachable, and customer-focused communication style.
• Self-motivated and able to adapt to changing strategies.
• Persuasive and goal oriented.
• Ability to multitask, prioritize, and manage time efficiently.
• Ability to work independently and collaboratively as part of a team.
• Resilience in handling rejection and maintaining a positive, professional approach with prospective customers.
• Knowledge of the sales process from initial contact through close.
• Motivation to grow the business through new sales, customers, and territories.
• Previous experience in an outbound call center, inside sales, the industry, or a related sales role preferred.
• Testing industry knowledge is a plus.