Sales and Customer Success Manager

Role Overview

This is a player-manager role for someone who can lead a small commercial team while staying personally active in key deals and customer relationships. You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion; working alongside the Marketing Product Managers who define product strategy and positioning.

What You Will Do

You will be leading a sales and customer success team to sign new clients and increase the spend from existing clients. You will own the full customer journey from qualified lead through to renewal and expansion, and define clear handoff processes between Business Development, Technical Consulting, and Customer Success.

Why It Might Be a Fit

You will be coaching your team one day and closing a deal the next. You will lead a team of three across Business Development, Technical Consulting, and Customer Success, and set individual KPIs aligned to company targets and run regular performance reviews.

Requirements

• 2-4 years in B2B SaaS commercial roles, with at least 2 years managing a team
• Proven track record across both new business acquisition and customer retention, with measurable outcomes
• Background in education, legal, corporate, or document management sectors a strong advantage
• Strong CRM proficiency – webCRM or equivalent – with experience driving team-wide adoption
• Solid understanding of SaaS metrics: ARR, NRR, CAC, LTV, churn rate, and customer health scoring
• Comfortable working with pipeline data to produce clear, reliable forecasts
• Confident communicator, equally comfortable presenting to leadership and engaging at senior level with customers

Benefits

• Performance-based compensation with a variable component tied to measurable results
• Direct influence on revenue outcomes with strong leadership team support
• An established customer base and proven products as your foundation
• A role with real scope where you will shape the commercial function for ITS’s growing SaaS portfolio