Customer Growth Executive

Role Overview

As a Customer Growth Executive, you’ll own the health, growth, and long-term success of some of Infobip’s most important Tier 1 clients. You’ll be their trusted point of contact — the person who understands their business well enough to anticipate what they need, and who knows how to mobilise the right people internally to deliver it.

What You Will Do

Build and maintain trusted relationships with your assigned Tier 1 clients through regular meetings, sharing Infobip’s strategy and roadmap, and positioning us against the competition. Act as the client’s focal point for both business and technical expectations, including handling technical escalations and driving service and product adoption.

Why It Might Be a Fit

A Bachelor’s degree in Business, Management, Communications, IT, Telecommunications, or a related field — or an equivalent combination of education and experience. At least 5 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.

Requirements

• Bachelor’s degree in Business, Management, Communications, IT, Telecommunications, or a related field — or an equivalent combination of education and experience.
• At least 5 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.
• Exceptional professional English communication skills, both written and spoken.
• Strong administration, analytical, and organizational skills, with a systematic approach to solving problems.
• Comfortable owning commercial targets and having open conversations about numbers with clients and internal stakeholders.
• Able to coordinate technical, operational, and commercial teams toward a client outcome without having formal authority over them.

Benefits

• Financial rewards & recognition
• Flexible work arrangements
• ESOP (Employee Stock Ownership Plan)
• Work-life balance and Well-being
• Career mobility
• Professional development
• International mobility