Customer Success Enablement Manager

Role Overview

We are looking for a Customer Success Enablement Manager to directly impact customer satisfaction and retention. The role involves producing custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth.

What You Will Do

Key responsibilities include generating custom deliverables, analyzing customer data, contributing to client retention and renewal efforts, and maintaining outcome-based CS templates.

Why It Might Be a Fit

This role offers opportunities to collaborate cross-functionally, contribute to AI innovation, and gain valuable experience in customer success.

Requirements

• Bachelor’s degree
• 1-3 years’ experience in Marketing, Customer Success, or Sales/RevOps
• Continuous learner with a strong interest in exploring emerging AI capabilities
• Excellent written and oral communication skills
• Proficiency in Microsoft Excel, PowerPoint & Word
• Familiarity with CS platforms and analytics
• Proven troubleshooting and problem-solving skills
• Attention to detail, sense of urgency, and passion for Customer Success

Benefits

• Great community
• Broader impact
• Career opportunity
• Time out
• Flexible range of personal benefits
• Company funded private medical cover
• ShareMatch scheme
• Strong wellbeing support
• Recognition for great work
• Chance to collaborate with teams around the world