Customer Success Manager | LatAm

Role Overview

As Customer Success Manager for the LatAm markets, you will be responsible for managing your own portfolio of customers making sure that they achieve the expected outcomes. The ideal candidate must have great interpersonal and organizational skills and, while not mandatory, we prefer candidates to have prior knowledge about maintenance operations in areas such as technical assistance and facility management.

What You Will Do

Manage your own customer portfolio, partner with customers, become a trusted advisor, ensure maximum satisfaction and success of customers, identify and leverage upselling and cross-selling opportunities, collect feedback on the product, and occasionally support sales teams with technical demos.

Why It Might Be a Fit

We expect from you: proven experience as a Customer Success Manager, experience in B2B market, great level of Spanish, passion for teaching, energy and enthusiasm for working with customers, hard work ethic and self-starter mentality, availability to occasionally travel, experience using CRM and Cloud software, and prior knowledge of Technical Assistance, Facility Management, or Hospitality operations.

Requirements

• Proven experience as a Customer Success Manager
• Experience in B2B market
• Great level of Spanish (written and spoken)
• Passion for teaching, and a positive attitude toward issues and challenges
• Energy and enthusiasm for working with customers
• Hard work ethic and self-starter mentality
• Availability to occasionally travel across the country and abroad
• Experience using CRM and Cloud software
• Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations
• Experience using maintenance management software
• Experience with software implementation
• Effective communicator and team worker

Benefits

• Flexible working hours and remote-friendly culture
• Competitive salary and perks
• Modern office with everything you need, located in Florianópolis
• A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field
• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them
• Regular events to promote knowledge sharing and team engagement