Customer Experience Representative

Role Overview

Ingram Micro is seeking a customer-focused and detail-oriented Customer Experience Representative to support our growing Public Sector team. In this role, you will serve as a primary point of contact for customers, providing outstanding service while assisting with order management, shipment tracking, account inquiries, and issue resolution.

What You Will Do

Serve as the first point of contact for customer inquiries via phone, email, and internal support channels, provide prompt and professional support regarding orders, shipments, returns, and general account questions, track and research order status, delivery updates, and shipment issues.

Why It Might Be a Fit

Strong customer service and communication skills, ability to manage multiple priorities in a fast-paced environment, excellent problem-solving and organizational abilities, high attention to detail and accuracy.

Requirements

• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent problem-solving and organizational abilities
• High attention to detail and accuracy
• Comfortable using various computer systems, databases, and Microsoft Office applications
• Ability to work independently while collaborating effectively within a team
• Positive attitude with a customer-first mindset

Benefits

• Competitive compensation and benefits package
• Healthcare benefits
• Paid time off
• Parental leave
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits