General Manager, Pre-Sales Operations and Customer Experience

Role Overview

As the GM, Pre-Sales Operations & Customer Experience, you will provide strategic leadership for Ingram Micro Australia’s Quote Desk, Vendor Operations, Customer Experience, and Pre-Sales Exception/Queue Management functions, guiding teams locally and offshore to deliver exceptional service and operational excellence.

What You Will Do

Build and develop high-performing teams, spearhead enterprise-wide process simplification, establish high-level KPIs, and collaborate with senior stakeholders to solve complex challenges.

Why It Might Be a Fit

A strong background leading leaders across multiple operational functions, deep understanding of pre-sales processes, and proven experience driving performance and service delivery excellence.

Requirements

• Strong background leading leaders across multiple operational functions within technology distribution, sales operations, customer operations, or similarly complex environments.
• Deep understanding of pre-sales processes, including quoting, vendor operations, and the quote-to-order lifecycle.
• Proven experience driving performance, workforce planning, and service delivery excellence across multifaceted, large-scale operations.
• Enterprise thinking with a track record of leading large-scale transformation initiatives that improve efficiency, scalability, and customer outcomes.
• Strong passion for championing a customer-first culture and delivering exceptional service outcomes.