Customer Success Manager – AI Marketing

Role Overview

As a Customer Success Manager, you play a key role in helping customers achieve maximum results with NOVA and act as a strategic sparring partner for our most important accounts. You combine operational sharpness with strategic insight, build strong customer relationships and have a direct impact on customer retention, growth and product development.

What You Will Do

You ensure that customers quickly realize value with NOVA and guide strategic onboarding processes from kick-off to success. You advise customers strategically on content, visibility and growth.

Why It Might Be a Fit

You have at least 3-5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO. You have experience with customer growth, churn prevention and stakeholder management within complex customer projects.

Requirements

• At least 3-5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO
• Higher professional or university degree
• Experience with customer growth, churn prevention and stakeholder management within complex customer projects
• Fluent Dutch and English

Benefits

• Salary that matches your experience
• Bonus structure that grows with your impact and results
• Travel allowance
• 23 vacation days for full-time employment
• Freedom and responsibility within your customer portfolio
• Direct impact within a fast-growing AI scale-up
• Room to further develop yourself professionally
• Entrepreneurial work environment with short lines of communication and fast decision-making
• Regular team outings, events and celebrations organized by our party team
• Working from our office at the High Tech Campus in Eindhoven