Customer Success Manager – East Coast (AI Marketing)

Role Overview

As a Customer Success Manager, you will play a key role in helping customers across the East Coast achieve maximum results with NOVA, a strategic partner for our most important accounts. You will combine operational sharpness with strategic insight, build strong customer relationships, and have a direct impact on customer retention, growth, and product development.

What You Will Do

You will ensure that customers quickly realize value with NOVA, guide strategic onboarding processes, identify opportunities, risks, and churn signals, and take proactive action. You will advise customers strategically on content, visibility, and growth, and work closely with tech and product teams to achieve customer goals.

Why It Might Be a Fit

You will have a direct influence on the development of NOVA by translating customer insights into concrete product improvements, build lasting relationships, and ensure a strong customer experience. You will contribute to optimizing and scaling Customer Success processes in the US market.

Requirements

• 3–5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO
• Experience with customer growth, churn prevention and stakeholder management within complex customer projects
• Effective communication and stakeholder management skills
• Proactive thinking and ability to maintain overview in a dynamic scale-up environment
• Affinity with AI, digital growth and technology

Benefits

• Salary that matches your experience
• Bonus structure that grows with your impact and results
• Freedom and responsibility within your customer portfolio
• Direct impact within a fast-growing AI scale-up
• Key role in establishing and scaling Customer Success in the US market
• Close collaboration with US leadership and our international teams
• Room to further develop yourself professionally
• Entrepreneurial work environment with short lines of communication and fast decision-making