Customer Success Manager – West Coast (AI Marketing)

Role Overview

As a Customer Success Manager, you will play a key role in helping customers across the West Coast achieve maximum results with NOVA, a strategic partner for our most important accounts. You will combine operational sharpness with strategic insight, build strong customer relationships, and have a direct impact on customer retention, growth, and product development.

What You Will Do

You will ensure that customers quickly realize value with NOVA, guide strategic onboarding processes, identify opportunities and risks, advise customers strategically, and contribute to optimizing and scaling Customer Success processes in the US market.

Why It Might Be a Fit

You will have a direct impact within a fast-growing AI scale-up, close collaboration with US leadership and international teams, room to further develop yourself professionally, and an entrepreneurial work environment with short lines of communication and fast decision-making.

Requirements

• 3–5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO
• experience with customer growth, churn prevention and stakeholder management within complex customer projects
• ability to communicate effectively, switch easily between different stakeholders, and manage expectations clearly
• proactive thinking, ability to maintain overview, and comfort in a dynamic scale-up environment
• affinity with AI, digital growth, and technology

Benefits

• salary that matches your experience
• bonus structure that grows with your impact and results
• freedom and responsibility within your customer portfolio
• direct impact within a fast-growing AI scale-up
• close collaboration with US leadership and international teams
• room to further develop yourself professionally
• entrepreneurial work environment with short lines of communication and fast decision-making