Role Overview
As a Jr Customer Success Manager, you will support a high-volume customer portfolio with operational excellence, leveraging automation, data insights, and strong cross-functional collaboration.
What You Will Do
Manage a portfolio of Ecosystem Customer Accounts, lead ecosystem onboarding activities, present a company 360 view of customers’ key performance metrics, and lead ecosystem renewal activities.
Why It Might Be a Fit
This role is ideal for someone who is passionate about customer success, thrives in dynamic environments, and is eager to grow in the SaaS space.
Requirements
- Bachelor’s degree or higher
- Excellent English skills — both written and spoken
- Proficient in MS Office and comfortable using project management tools
- Strong empathy and customer orientation to build trust and deliver excellent service
- Curious, proactive, and able to analyze issues to uncover root causes and propose creative solutions
- Effective communicator across diverse internal and external teams
- Open-minded, willing to share, discuss, and brainstorm ideas
- Capable of working under pressure, managing multiple projects, and meeting deadlines
- Genuine interest in SaaS software and eagerness to learn and grow in a tech-driven environment
- Self-starter with a proactive attitude — willing to challenge the status quo and drive improvements
- Previous experience in customer-facing roles or the SaaS industry is preferred
Benefits
- Unlimited Annual Leave
- Flexible Working Environment
- Project Ownership
- Grow with us
- Global, diverse, and innovative team
- Feel at home
- Celebrate together
To apply for this job please visit ats.rippling.com.
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