Lead Customer Success Manager

Role Overview

The Lead Customer Success Manager will act as a trusted business partner and technical liaison to the Company’s largest enterprise customers related to utilizing the Company’s information technology products and platform.

What You Will Do

Specific job duties include managing and measuring IT project milestones and successes, establishing processes and frameworks, conferring with project personnel, conducting business analysis, driving business development efforts, configuring and operationalizing technical platform components, managing enterprise implementations, ensuring interoperability and data consistency, serving as the primary technical escalation point, defining changes in IT contracts, overseeing system testing and validation activities.

Why It Might Be a Fit

This role requires a strong understanding of IT products and platforms, excellent communication and problem-solving skills, and the ability to work independently and collaboratively as part of a global team.

Requirements

• Bachelor’s degree or equivalent in Business Administration, Economics, or a related field
• 2 years of experience in a related occupation
• 24 months of experience with each of the following: managing and measuring success of information technology projects, driving business development efforts for information technology products, defining changes in IT contracts, conducting business analysis on process mapping and advising customers on IT products/platform configurations, utilizing the following tools and technologies: Hubspot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, and Google Cloud Platform

Benefits

• Unlimited Annual Leave
• Flexible Working
• Project Ownership
• Grow with us
• Global, diverse, and innovative team
• Feel at home
• Celebrate together

Tagged as: BigQuery, HubSpot