Field Training Growth Manager – Dunkin

Role Overview

This critical role helps Dunkin’ build sustainable, profitable growth in new and emerging markets by strengthening franchisee training systems, leadership capability, operational readiness, and execution.

What You Will Do

Responsibilities include franchisee capability building, emerging market training strategy, new restaurant readiness, operational performance enablement, leadership and bench development, training system sustainability, program activation, cross-functional leadership, and measurement and continuous improvement.

Why It Might Be a Fit

The ideal candidate will have a bachelor’s degree and/or equivalent experience in restaurant and/or retail management with training, human resource, or multi-unit management experience, and 5-7 years of experience in restaurant or retail training, multi-unit operations, franchise consulting, organizational development, new restaurant openings, or related work.

Requirements

• Ability to work independently with minimal supervision and prioritize tasks accordingly
• Ability to work in a fast-paced setting
• Must be able to build credibility and trusting relationships
• Good oral, written and interpersonal skills
• Project Management skills
• Strong organizational, planning and time management skills
• Ability to influence & persuade without authority
• Demonstrates strategic thinking with strong problem-solving skills
• Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalent
• Ability to conduct meetings and facilitate effective and engaging trainings in person and virtually
• Sound business judgement and decision-making skills
• Change management
• Strong presentation skills
• Recognizes and provides feedback on better and innovative ways to accomplish objectives
• Helps identify and resolve project related risks and issues

Tagged as: Change Management, Excel, Project Management