Role Overview
The Customer Success Manager RIS will provide proactive and continuous customer support in the RIS/PACS area, building and maintaining long-term, trustworthy customer relationships. The role involves regular exchange with customers to ensure satisfaction, usage, and further development of our solutions.
What You Will Do
The tasks include identifying and structuring customer needs, identifying optimization and improvement potential for customers, analyzing existing workflows, and advising on the optimal use of our RIS solutions.
Why It Might Be a Fit
The ideal candidate will have a strong customer and service orientation, a good sense of customer needs, and communication skills. They will enjoy building and developing long-term customer relationships and have a confident demeanor when dealing with different stakeholders.
Requirements
- Work permit for Germany
- Fluent in German (C1)
- Experience in the field of Healthcare-IT, preferably in the RIS/PACS area
- University degree in Medical Informatics or a comparable education with relevant work experience
- Experience in customer service, customer success, consulting, or project management
- Familiarity with radiological workflows and processes
Benefits
- Dental insurance
- Vision insurance
To apply for this job please visit linkedin.com.
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