Senior Customer Success Manager

Role Overview

The Sr. Customer Success Manager will manage and nurture relationships with strategic members, drive engagement, adoption, and retention, and act as a trusted advisor to ensure maximum value from the platform.

What You Will Do

Develop and execute strategic account plans, monitor customer health metrics, and serve as the primary point of contact for strategic members.

Why It Might Be a Fit

The ideal candidate will possess a high-caliber skill set, a proven track record in strategic customer success, and the ability to drive engagement, adoption, and retention for a large base of key accounts.

Requirements

• Bachelor’s degree in Business, Education, Technology, or related field
• Five or more years of progressive experience in Customer Success, Account Management, or Sales within a SaaS environment
• Proven success managing a substantial book of business and driving revenue outcomes through renewals, upsells, and expansions
• Experience using generative AI tools to scale customer communication, analyze churn data, and optimize account management workflows
• Exceptional communication, executive presence, and ability to influence stakeholders at all levels
• Strong proficiency with key operational tools (Salesforce, Gainsight, JIRA, Tableau, MS Office Suite)
• Ability to thrive in a high-growth, fast-paced environment, balancing strategic thinking with tactical execution

Benefits

• Competitive compensation
• Ownership program
• Flexible work culture
• Generous time off
• Comprehensive wellness programs and mental health support
• Learning and development resources
• Technology and tools
• Motivosity employee recognition program
• Inclusive culture