Role Overview
This position is responsible for providing excellent customer service, responding to customer inquiries, and processing orders. The Customer Care Specialist is able to independently follow standardized workflows as defined by the organization.
What You Will Do
Process all aspects of the order process, request and collect updated documentation, and coordinate shipment of product to customers. Answer phone inquiries and provide support and direction to customers.
Why It Might Be a Fit
The ideal candidate will have call center, reimbursement, healthcare related customer service experience and pharmacy technician license/experience. Knowledge of medical device reimbursement from a manufacturer or DME perspective is preferred.
Requirements
- Associates degree or equivalent combination of education and experience
- Minimum 1-3 years of call center, reimbursement, healthcare related customer service experience
- Pharmacy technician license/experience
- Knowledge of medical device reimbursement from a manufacturer or DME perspective
- Experience with Salesforce CRM (preferred)
- Bilingual skills a plus
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid holidays
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
To apply for this job please visit insulet.wd5.myworkdayjobs.com.
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