Role Overview
The Customer Success Manager will help develop Insurance Insider’s Customer Success function, making sure every client gets the maximum benefit from their subscription. Working closely with the Account Management team, you will drive user growth and engagement across our client base.
What You Will Do
Developing the Customer Success function, managing 1–2 Customer Success Executives, helping clients get more from Insurance Insider, and gathering and sharing client feedback to help shape content and product enhancements.
Why It Might Be a Fit
The ideal candidate is an experienced customer success professional who is ready to take the next step into management, with a track record of growing user numbers, engagement or adoption across a client base, and experience running client onboarding, training or engagement campaigns.
Requirements
- At least 3 years’ experience in a customer success role
- A track record of growing user numbers, engagement or adoption across a client base
- Experience running client onboarding, training or engagement campaigns
- Confidence gathering client feedback and turning it into clear, practical recommendations
- A willingness and readiness to step up into a management role
- Strong written and verbal communication skills
- Proficiency with Salesforce or a comparable CRM
Benefits
- Competitive compensation
- Comprehensive benefits
To apply for this job please visit insuranceinsider.bamboohr.com.
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