Role Overview
As a Customer Success Manager at IAS, you will own a high-value book of direct advertiser and agency clients across CEE, with a strong focus on the DACH region. You will be responsible for driving commercial and programmatic retention, commanding client rooms and high-stakes escalations, and mastering and translating complex ad-tech.
What You Will Do
You will proactively identify platform adoption gaps, optimize campaign delivery, and guide clients on maximizing their ROI. You will also own senior-level meetings, strategic performance reviews, and sensitive client escalations.
Why It Might Be a Fit
You will thrive in this environment if you are energized by cross-functional firefighting, technical deep-dives, and driving commercial growth. You should possess a genuine curiosity about how AI and Agentic technologies are transforming the digital advertising industry.
Requirements
- Professional fluency in both German and English is mandatory (written and verbal).
- Solid, practical understanding of the digital advertising ecosystem, including the mechanics of programmatic buying (DSPs/SSPs), social platforms, CTV and how major media holding groups operate.
- Proven track record of managing a large, high-pressure book of business where you successfully navigated incomplete internal workflows, system gaps, and tight client deadlines.
- Outstanding presentation and project coordination skills.
- You enjoy digging into data, isolating campaign discrepancies, and transforming raw analytics into a compelling narrative that proves ROI and defends contract renewals.
To apply for this job please visit integralads.wd1.myworkdayjobs.com.
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