Role Overview
The Epic Connect Customer Success Manager (CSM) will oversee all customer relationships and communications, ensuring overall customer satisfaction and meeting SLAs. This position will also manage implementations and ensure timely completion.
What You Will Do
The CSM will answer day-to-day questions, support product implementation activities, and manage the client’s product once it is in a production environment.
Why It Might Be a Fit
This position requires strong relationship-building, product knowledge, planning, and execution skills to manage customer tasks and provide regular project updates.
Requirements
- Follows guidelines from Epic’s Connect Customer Success Manager Checklist
- Supports all pre-sales effort on new Connect opportunities
- Responsible for assessment and disposition of client requests
- Plans, develops, and manages a coordinated implementation plan for clients
- Regularly meets with customers to set expectations and manage customer tasks
Benefits
- Front-loaded PTO
- Medical benefits through the INTEGRIS Health Network
- Financial assistance for continued education
- 24/7 health support
To apply for this job please visit ertr.fa.us2.oraclecloud.com.
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