Deal Desk Manager

Role Overview

Join us as a Deal Desk Manager to build and scale the Deal Desk function within our Revenue Operations team. You will work at the intersection of Sales, Revenue Operations, Finance, Legal, Customer Operations and Systems, owning how commercial deals are structured, reviewed, approved and handed over.

What You Will Do

Build & scale the Deal Desk function, assess existing deal processes, design and continuously improve the Deal Desk operating model, establish pricing and discount guardrails, build scalable playbooks, define KPIs and reporting around deal volume, cycle time, discounting, exceptions and bottlenecks.

Why It Might Be a Fit

You will act as the central point of contact for complex and non-standard New Business, Renewal and Expansion deals, advise Sales and Sales Leadership on deal structures, ensure deals are correctly structured, documented and approved before signature, and drive quote-to-cash excellence.

Requirements

• 5+ years of experience in Deal Desk, Revenue Operations, Sales Operations, Commercial Operations or a comparable role in B2B SaaS or technology
• Experience with complex B2B SaaS commercial structures across New Business, Renewals and Expansions
• Proven experience building, redesigning or scaling operational processes, ideally in Deal Desk or commercial governance
• Strong understanding of SaaS pricing, discounting, contract structures, recurring revenue models and quote-to-cash
• Strong hands-on Salesforce experience
• Experience with CPQ, quoting, contract lifecycle management or billing tools is a strong plus
• Strong analytical skills and the ability to turn deal data into actionable improvements
• Ability to design scalable workflows, approval structures, guardrails and documentation
• Interest in automation and AI to make processes more scalable and self-service
• Structured, pragmatic and detail-oriented, with the ability to balance commercial speed, customer needs and governance
• Proactive and hands-on, with the motivation to build structure where not everything is defined
• Comfortable moving between strategic process design and individual deal execution
• Strong judgment around standards, exceptions and escalation
• Continuous-improvement mindset focused on reducing friction and increasing scalability
• Excellent stakeholder management skills across Sales, Finance, Legal, Customer Success, Customer Operations and senior leadership
• Ability to advise commercial teams clearly on deal structures, trade-offs and options
• Strong communication skills in English, with German as a plus
• Confidence aligning cross-functional stakeholders around clear commercial decisions

Benefits

• 30 days of paid vacation
• EGYM Wellpass membership
• Flexible working models
• Modern Work Environment & Flexibility
• Great Team
• Flat Hierarchies & Ownership

Tagged as: Deal Desk