Role Overview
ICM is hiring a CRM Manager to strengthen and manage our global donor database and customer relationship management systems. The role will help ICM make better use of data to strengthen donor relationships, improve engagement and retention, support fundraising campaigns, and identify opportunities to grow our donor base.
What You Will Do
Manage and improve ICM’s CRM systems, maintain accurate donor records, analyze donor data, develop dashboards and reports, ensure donations are accurately recorded, support donor segmentation and targeted marketing campaigns, and provide technical support to CRM users.
Why It Might Be a Fit
The CRM Manager plays an important role in ensuring that donor relationships are well managed, information is reliable, and fundraising teams have the tools and insights they need to engage supporters effectively.
Requirements
- At least three years of relevant experience in CRM management, data analytics, database administration, or related roles
- A bachelor’s degree in Business Administration, Information Technology, or a related discipline
- Experience using Salesforce, Mailchimp, WordPress, or similar CRM and digital platforms
- Strong Microsoft Excel skills and experience working with large datasets
- Experience developing dashboards, reports, and data analytics for business or fundraising purposes
- Experience with donor databases, fundraising systems, donor engagement, or nonprofit operations
- Excellent written and spoken English communication skills
- Strong reporting, presentation, and problem-solving skills
- Experience working with international or cross-functional teams
- Experience in a Christian, faith-based, nonprofit, or mission-driven organization
To apply for this job please visit linkedin.com.
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