Customer Experience Specialist

Role Overview

The Customer Experience Specialist provides dedicated sales support by managing inbound quote requests, generating pricing, and developing proposals while maintaining timely and professional communication with clients throughout the sales process.

What You Will Do

Respond to all in-bound quote requests, communicate with clients, generate pricing, develop standard pricing tables and/or proposal templates, follow-up on outstanding quotes, and perform research regarding quote loss.

Why It Might Be a Fit

The ideal candidate will also support leadership through data reporting, account follow-up, and analysis of quote activity to help drive business growth.

Requirements

• HS Diploma or GED required
• 1+ years of customer service or sales experience
• Ability to effectively articulate capabilities in a variety of formats to a variety of audiences
• Superior interpersonal skills
• Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
• Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management
• Ability to communicate and interact effectively in verbal written and presentation formats
• Must possess the fundamental technical and administrative skills required to perform the job duties
• Must be customer focused and quality driven

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• 401(k) with company match
• Generous vacation / sick time (PTO)
• Tuition reimbursement