Interim People Operations Manager

Role Overview

The Organisation is undergoing a significant transformation of its People Services function, creating a modern, customer-focused operating model. The People Services team plays a critical role in enabling managers, supporting employees, and ensuring the organisation maintains high standards of governance, compliance, inclusion, and service delivery.

What You Will Do

Lead and develop high-performing People Services teams, deliver an excellent employee experience, oversee HR support services, drive process optimisation, and ensure compliance with employment legislation.

Why It Might Be a Fit

The successful candidate will have proven experience leading HR Operations, Shared Services, People Services, or Employee Services functions within a complex organisation, with a strong understanding of employee lifecycle processes, recruitment, onboarding, reward, payroll governance, and HR service delivery.

Requirements

• Proven experience leading HR Operations, Shared Services, People Services, or Employee Services functions within a complex organisation
• Experience using Oracle system
• Strong understanding of employee lifecycle processes, recruitment, onboarding, reward, payroll governance, and HR service delivery
• Demonstrable experience delivering operational excellence through service improvement, process optimisation, and digital transformation
• Strong knowledge of UK employment law, people governance, and compliance frameworks
• Experience developing customer-centric service models, service level agreements, KPIs, and performance reporting
• Ability to interpret data and management information to drive decision-making and continuous improvement
• Experience implementing or enhancing HR technology platforms and self-service solutions
• Strong stakeholder management skills with the ability to influence and coach leaders and managers at all levels
• Proven ability to lead through change, develop high-performing teams, and foster a culture of continuous improvement

Benefits

• Hybrid working model – 2 days per week on site in London
• Day rate between £350 – £400 per day (umbrella)
• Initial 3 month contract – potential for extension
• Opportunity to play a key leadership role within a large-scale People Services transformation
• Ability to shape and influence the future operating model of a modern People function
• Broad remit spanning operations, recruitment, employee services, reward, and continuous improvement
• Exposure to senior stakeholders and the opportunity to drive meaningful organisational change