Customer Experience Supervisor

Role Overview

The Customer Experience Supervisor provides service for all customers whose solar systems have been turned on and are operating. The role of the supervisor is to assist the Director of Customer Experience and help manage the metrics of the department.

What You Will Do

Manage large amounts of inbound and outbound calls, assign cases/emails to the team, track department metrics to reach goals, create SOPs, troubleshoot and diagnose system problems, schedule technicians, and coordinate with third-party contractors.

Why It Might Be a Fit

The ideal candidate will have previous experience in a customer support role, excellent organizational and leadership skills, outstanding communication and negotiation abilities, and familiarity with CRM systems and practices.

Requirements

• Previous experience in a customer support role
• Excellent organizational and leadership skills
• Outstanding communication and negotiation abilities
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to develop solutions to difficult problems
• Proficient with Microsoft Office Suite or related software

Benefits

• Competitive wages
• Health/Vision/Dental Insurance
• 401(k)
• Paid time off and paid holidays
• Paid birthday off