Customer Experience

Role Overview

The customer experience team provides a smooth transition for customers, guiding them to the appropriate agent or department to address their questions or concerns. The team is responsible for creating processes, reviewing customer feedback, repairing relationships, improving customer experience, and obtaining referrals/leads for future customers.

What You Will Do

Create and adapt the process of feedback intake, respond efficiently and accurately to customers, engage in active listening, and follow up with positive customer reviews to get possible leads and referrals.

Why It Might Be a Fit

The ideal candidate is a customer service-oriented individual who can manage a wide variety of responsibilities, has a track record of over-achieving quota, and is proficient with CRM systems and practices.

Requirements

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Ability to develop solutions to difficult problems
• Proficient with Microsoft Office Suite or related software

Benefits

• Competitive wages
• Health/Vision/Dental Insurance
• 401(k)
• Paid time off and paid holidays
• Paid birthday off