AI Sales Strategy Manager

Role Overview

The AI Sales Strategy Manager acts as a strategic growth catalyst within the Customer Care Sales Operations, managing the strategic management of human sales channels across brands and driving the commercialization of KI-supported contact channels.

What You Will Do

The position involves architecture and implementation of end-to-end sales strategies, analysis of human sales interactions, control of external BPO partner operations, and implementation of targeted coaching models.

Why It Might Be a Fit

The ideal candidate will have extensive experience in developing sales channels, sales operations, or performance-driven market steering in a customer care or cloud/SaaS environment, and a demonstrated understanding or practical experience in monetizing automated interaction channels.

Requirements

• Extensive experience in developing sales channels, sales operations, or performance-driven market steering in a customer care or cloud/SaaS environment
• Demonstrated understanding or practical experience in monetizing automated interaction channels (Voicebots, Chatbots, Mail-KI)
• Strategic experience in managing external outsourcing service providers and aligning with leading cross-functional stakeholders
• In-depth knowledge of customer journey mapping, sales funnels, risk analyses, and budget planning
• Secure English and German language skills in writing and speaking; additional languages (e.g., French, Italian, Spanish, Dutch, Swedish) are an asset

Benefits

• Hybrid work model
• Flexible working hours through trust-based working hours
• A subsidized cafeteria at some locations and various free drinks
• Modern office spaces with excellent public transportation connections
• Various employee discounts for activities and products
• Employee events such as summer and winter festivals and workshops
• Numerous training and further education opportunities
• Various health offers, such as sports and health courses