Customer Success Manager

Role Overview

We are looking for an experienced Customer Success Manager to be a central point of contact for our enterprise key customers, building and maintaining trusting, long-term customer relationships.

What You Will Do

Manage and control escalations and priority-1 incidents, analyze solution usage, and identify cross-selling and up-selling potential with sales. Coordinate internal teams for quick solution of incidents, tickets, and service requests.

Why It Might Be a Fit

The ideal candidate has experience in customer success, account management, project management, or caring for enterprise B2B customers, with strong customer orientation, comprehensive management skills, and problem understanding.

Requirements

• Completed successful business education, technical study, or comparable qualification
• Experience in customer success, account management, project management, or caring for enterprise B2B customers
• Strong customer orientation and joy in building long-term business relationships
• Comprehensive management skills for professional communication on an equal level
• Problem understanding instead of problem solving
• Analytical thinking and safe feeling for the translation of customer needs into sustainable solutions
• Team spirit, organizational talent, and high self-initiative
• 50% travel readiness with presence directly at the customer
• Very good knowledge of German in word and writing (native level) as well as good English knowledge
• Learning willingness for cloud, contact center, unified communications, or software solutions
• Ideally knowledge of professional processes in the insurance or financial sector as well as in the public sector

Benefits

• Flexible working hours
• Office where you like to work and spend the day together
• Internal and external training
• BusinessBike
• EGYM Wellpass
• Corporate benefits
• Subsidy for public transport
• VWL subsidy
• Company pension
• Kindergarten support

Tagged as: Project Management