Role Overview
The Senior Customer Success Manager will own the customer relationship, drive adoption, and quantify value for Tier 1 and Tier 2 enterprise accounts. The role sits at the intersection of customer outcomes, technical fluency, commercial ownership, and cross-functional coordination.
What You Will Do
The Senior Customer Success Manager will lead the customer journey, align stakeholders, lead onboarding, drive adoption, and translate technical use cases into business value.
Why It Might Be a Fit
The ideal candidate will have a builder mindset, strong enterprise account management experience, and the ability to quickly learn complex technical products. They will thrive in a collaborative, high-growth environment where processes and best practices continue to evolve.
Requirements
- Enterprise customer success experience managing complex enterprise SaaS or infrastructure technology accounts
- Technical aptitude without needing to be the technical owner
- Commercial acumen
- Value realization discipline
- Program management skills
- Executive communication
- Proactive risk management
- Cross-functional collaboration
- Builder mindset
Benefits
- 25 days of paid time off
- ClassPass Wellness Program
- Anniversary Rewards
- Health, Dental and Vision Insurance
- Employer-matched 401(k) plan
To apply for this job please visit ipfabric.io.
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