Sales Operations- CRM Lead (Europe)- 6-month interim

Role Overview

The company is seeking a CRM Lead to own and evolve CRM capability across the European Commercial organization. Reporting into Sales Operations, this role serves as the key link between Commercial teams, IT, Business Data, and technology partners to ensure CRM systems, processes, and data support business growth, customer engagement, pipeline visibility, and operational efficiency.

What You Will Do

Key responsibilities include owning the European CRM strategy, governance model, and roadmap aligned with business objectives, partnering with IT, data teams, and external vendors to deliver CRM enhancements, integrations, and new capabilities, and driving CRM adoption through training, change management, and user enablement initiatives.

Why It Might Be a Fit

This opportunity is ideal for a CRM leader who combines technical expertise, commercial understanding, and change management skills to transform CRM into a strategic business capability.

Requirements

• Significant experience in CRM management, product ownership, implementation, or commercial systems leadership.
• Hands-on CRM configuration, workflow, reporting, and data management experience in a B2B environment.
• Strong understanding of sales operations, pipeline management, and commercial processes.
• Experience working with IT, developers, data teams, and third-party providers.
• Proven success driving user adoption, training, and process change.
• Strong analytical, project management, and stakeholder engagement skills.
• Fluent in English.