Customer Success Manager

Role Overview

We’re looking for a French-speaking Customer Success Manager to join our Customer Success team. You’ll look after a portfolio including French-speaking customers, including some of Europe’s best-known brands. You’ll help them adopt IPRally, get real value from our product, and grow their relationship with us over the long term.

What You Will Do

build relationships with customers and develop an understanding of their goals, workflows and how IPRally can help them succeed. onboard and educate new customers, including running training sessions and helping users become confident with the platform.

Why It Might Be a Fit

You could be a strong fit if you: Are professionally fluent in French and English and comfortable building relationships and conducting customer meetings in both languages. Have previous experience in Customer Success, account management, B2B sales or another customer-facing commercial role.

Requirements

• Professionally fluent in French and English
• Previous experience in Customer Success, account management, B2B sales or another customer-facing commercial role
• Comfortable building relationships proactively and taking ownership rather than waiting for customers to come to you
• Curious about how customers work and know how to ask good questions to understand what they actually need
• Can learn a technical product and explain it clearly to different types of users
• Organised and reliable when it comes to customer follow-ups and commitments
• Interested in developing further within Customer Success and taking on more responsibility over time

Benefits

• Competitive salary
• Stock options
• Health insurance
• Retirement plan
• Paid holidays
• Flexible working hours
• Relocation assistance