Role Overview
Lead digital service delivery across multiple centers, driving operational excellence and customer experience through data-driven decisions and process optimization.
What You Will Do
Manage business strategies, budgets, and operational performance; empower and lead a team of 200 employees; oversee service quality, labor utilization, and customer satisfaction.
Why It Might Be a Fit
Ideal candidate has extensive leadership experience in BPO/BPM operational management, strong knowledge of P&L management, and proven capability in LEAN or process optimization methodologies.
Requirements
- Extensive leadership experience in non-voice Business Process Outsourcing (BPO/BPM) operational management
- Strong knowledge of P&L management, financial forecasting, database reporting, and document management solutions
- Proven capability in LEAN or process optimization methodologies
- Bachelor’s degree required; MBA or advanced degree preferred
- Fluent verbal and written communication skills in both German and English
Benefits
- Competitive compensation and benefits aligned with experience
- Flexible work options/alternative work options to support work–life balance
- Comprehensive health, wellness, and retirement plans
- Opportunities for continuous learning and professional growth
To apply for this job please visit ironmountain.wd5.myworkdayjobs.com.
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