Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel, providing a first-class customer experience.

What You Will Do

Answer incoming phone calls, customer support emails and customer chats, evaluate and write up incoming orders, assist customers with product inquiries, and communicate cross-functionally with processing team/Account Managers.

Why It Might Be a Fit

The role requires superior verbal and written communication skills, proficiency in Microsoft Office Suite, ability to multi-task in a demanding environment, and strong interpersonal skills.

Requirements

• Superior verbal and written communication skills
• Proficient in Microsoft Office Suite
• Ability to multi-task in a demanding environment
• Organized and meticulous
• Strong interpersonal skills
• CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar)
• High school degree or GED required
• A minimum of two year’s related experience

Benefits

• Health Care (Medical, Dental & Vision)
• 401(k) Plan with Company Match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Convenient Location with Free Parking
• Company Provided Beverages and Snacks
• Dog Friendly Work Atmosphere
• Company Gatherings and Events