Customer Success Manager (Hybrid)

Role Overview

The Customer Success Manager serves as the customer relationship owner for a portfolio of managed services customers, responsible for driving customer retention, renewal readiness, and overall customer alignment.

What You Will Do

The CSM acts as a trusted advisor and internal quarterback for the customer account, ensuring the right internal teams are aligned to customer priorities and that customers understand the value ISI is delivering.

Why It Might Be a Fit

This role requires strong communication, accountability, commercial awareness, and the ability to manage both day-to-day account health and more strategic conversations for higher-value customers.

Requirements

• 3+ years of experience in Customer Success, Account Management, Account Coordination, or a similar customer-facing role
• Experience managing recurring customer relationships, renewals, escalations, or service-based accounts in a B2B environment
• Strong verbal and written communication skills, with the ability to build trust across both operational and leadership-level customer contacts
• Strong organizational skills and ability to manage multiple accounts, priorities, and follow-up actions effectively
• Ability to work cross-functionally and influence outcomes across teams without direct authority

Benefits

• Competitive salary and benefits package
• Casual, friendly, and relaxed work environment
• Professional growth encouragement and support