Customer Success Manager – Dammam

Role Overview

A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.

What You Will Do

Own performance-driven accounts, build strategic relationships, drive optimization, lead retention and growth, translate client needs into solutions, drive cross-functional alignment, improve workflows, analyze performance, identify opportunities, and own execution end-to-end.

Why It Might Be a Fit

The ideal candidate will have 5–7 years of total experience, including 3+ years in Account Management or Customer Success, experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments, a background in performance marketing, influencer marketing, affiliate, or agency + product environments, experience with SaaS or tech platforms and cross-functional collaboration, strong analytical skills and data literacy, and strong ownership, accountability, and ability to operate with minimal supervision.

Requirements

• 5–7 years of total experience
• 3+ years in Account Management or Customer Success
• Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments
• A background in performance marketing, influencer marketing, affiliate, or agency + product environments
• Experience with SaaS or tech platforms and cross-functional collaboration
• Strong analytical skills and data literacy
• Strong ownership, accountability, and ability to operate with minimal supervision