Customer Success Manager (m/f/x)

Partner with clients to design, implement, and scale innovation strategies with ITONICS platform. Act as a trusted advisor, diagnosing needs, shaping solutions, and guiding organizations through change to unlock measurable business value.

Requirements

• Drive measurable customer outcomes by supporting onboarding, enablement, and adoption initiatives
• Apply industry best practices and standardized success metrics to track performance, demonstrate value, and optimize engagement
• Proactively identify and escalate risks and opportunities to enhance customer success and long-term satisfaction
• Analyze customer data, business context, and usage trends to uncover risks and growth opportunities
• Develop actionable, evidence-based recommendations that inform Quarterly Business Reviews (QBRs), support strategic decision-making, and align product roadmaps with customer goals
• Build and nurture trusted relationships with key stakeholders across assigned customer accounts
• Execute customer engagements using established playbooks, methodologies, and operational tools
• Ensure accuracy, consistency, and timeliness across all interactions

Benefits

• Work with forward-thinking organizations shaping the future in their industries
• Combine strategic Customer Success Management with cutting-edge technology to deliver innovation systems that work in the real world