Customer Success Manager

Role Overview

The Customer Success Manager will nurture, guide, and grow relationships across a portfolio of utility customers and their contractor networks. This role will bring innovative Utilities & Energy technology solutions to life for customers, ensuring they feel supported, heard, and equipped to achieve meaningful business outcomes.

What You Will Do

Manage and grow a portfolio of enterprise utility customers, lead customer engagements, identify and address risks to adoption, renewals, relationships, and customer outcomes, and provide regular account updates to internal stakeholders.

Why It Might Be a Fit

The successful candidate will have 5+ years of experience supporting large enterprise customers in Customer Success, Account Management, or a related customer-facing role, and a strong understanding of SaaS and Customer Success practices.

Requirements

• 5+ years of experience supporting large enterprise customers in Customer Success, Account Management, or a related customer-facing role
• Strong understanding of SaaS and Customer Success practices, including lifecycle management, adoption, renewals, customer health, and value realization
• Proven experience partnering with executive-level stakeholders and guiding complex initiatives with clarity, authenticity, and accountability
• Strategic and analytical problem-solver who can evaluate multiple perspectives, adapt to changing priorities, and translate insights into action
• Excellent communication and interpersonal skills, with demonstrated ability to listen, build trust, and adapt communication for diverse internal and external audiences
• Experience working in the Utilities, Energy, infrastructure, or a related industry, with an understanding of complex customer environments
• Ability to work independently and collaboratively across functions, share information openly, seek input, and take accountability for outcomes
• Genuine curiosity, integrity, and a customer-centric mindset, with a demonstrated commitment to being authentic, accountable, agile, collaborative, and innovative
• Bachelor’s degree in a related field or equivalent experience

Benefits

• Competitive benefit package including financial, social, health and wellbeing programs
• Paid vacation
• 401k matching
• Employee stock purchase program
• Hybrid work schedule