Customer Marketing Manager

Role Overview

We are seeking an experienced Customer Marketing Manager to develop and execute multi-channel marketing activities in the AMER region, in close collaboration with the Customer Success, Field Marketing, and Sales teams, to increase adoption and loyalty of customers, generate and progress upsell opportunities, and achieve business objectives.

What You Will Do

The successful candidate will create tools for tracking and reporting on marketing initiatives to establish ROI with leadership, and use customer health dashboards to identify at-risk customers in targeted campaigns.

Why It Might Be a Fit

The role will be responsible for customer communications, brand promotion, lifecycle marketing, upsell and cross-sell initiatives, and exploiting customer insights to strengthen engagement and loyalty to the brand in the AMER region.

Requirements

• experienced Customer Marketing Manager
• multi-channel marketing activities
• customer communications
• brand promotion
• lifecycle marketing
• upsell and cross-sell initiatives