Role Overview
We are hiring a Customer Success Manager to join our team in London. The role involves managing client accounts, working with our delivery team, and spotting chances to expand into more teams or services. The ideal candidate has experience in customer success, account management, project management, teaching, coaching, or any role where you looked after people.
What You Will Do
Manage a portfolio of client accounts from kick-off to renewal, check in regularly, gather feedback and track adoption, work with our delivery team to shape programmes around what each client needs, spot chances to expand into more teams or services, and flag risks early and fix them with the team.
Why It Might Be a Fit
We are looking for someone with experience in customer success, account management, project management, teaching, coaching, or any role where you looked after people. We also value warm, clear communication, organisation, and an interest in AI and how teams adopt new tools.
Requirements
- Experience in customer success, account management, project management, teaching, coaching or any role where you looked after people
- Warm, clear communication
- Organisation
- Interest in AI and how teams adopt new tools
Benefits
- Regular team socials
- Dog friendly co-working space with barista and gym
- Pension scheme
- 25 days annual leave + UK bank holidays
- Your birthday off
- Working from abroad allowance (starting at 1 week per year)
- Unlimited AI credit allowance and AI tool experimentation
To apply for this job please visit linkedin.com.
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