Role Overview
The Customer Success Manager, APAC will be responsible for supporting and onboarding Ivo’s Australian customers, making Ivo a huge success in the APAC market. This role will be our first customer success manager role in Australia and will be a key part of building and scaling our APAC presence as Ivo scales globally.
What You Will Do
The Customer Success Manager, APAC will be responsible for customer onboarding, support, issue resolution, account ownership, customer education, product advocacy, and strategic growth support.
Why It Might Be a Fit
Ivo is a good fit for someone who is relentlessly resourceful, has a strong internal sense of urgency, and operates in a resourceful and proactive way in their work.
Requirements
- 5-10 years of experience in a SaaS enterprise customer success or account management role
- experience in legal tech or with legal professionals is a strong plus
- exceptional communication and interpersonal skills
- strong understanding of customer success strategies, retention planning, and value-based selling techniques
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid holidays
- Paid time off
- Retirement plan
- Stock options
To apply for this job please visit jobs.ashbyhq.com.
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