Sales Operations Specialist

About The Company

Our client is a leading AI-powered technology company specializing in intelligent solutions that support digital transformation and business growth.

Responsibilities

• Order Management and Business Coordination
  • Manage client order requirements, including confirming recurring orders based on inventory levels, sales performance, and current sales plans.
  • Support pricing discussions and negotiations with clients by coordinating with internal teams to develop quotation proposals and finalize pricing agreements.
  • Coordinate shipment arrangements and ensure timely delivery of products to clients.
• Delivery Planning and Issue Resolution
  • Manage and resolve client concerns throughout the delivery process by coordinating with cross-functional teams to ensure timely and effective solutions.
  • Proactively advance shipment plans by securing delivery schedules from clients following order confirmation.
• Accounts Receivable and Payment Management
  • Support internal finance teams in ensuring timely completion of account reconciliations with clients.
  • Monitor and follow upon clients’ payment status to ensure payments are received in accordance with agreed terms and schedules.
  • Coordinate with clients and internal stakeholders to resolve invoicing, reconciliation, and payment-related issues.
  • Maintain accurate records of receivables and proactively drive collection efforts to support healthy cash flow.

Requirements

• Bachelor’s degree or higher in Business Management, Sales, Marketing or a related discipline.
• 1 to 3 years of experience in sales operations, customer service, order management, account coordination, or a similar role.
• Strong understanding of order processing, shipment coordination, and customer support processes.
• Experience supporting pricing activities, quotations, and commercial discussions with customers is an advantage.
• Knowledge of accounts receivable processes, invoice reconciliation, and payment follow-up procedures.
• Excellent communication and interpersonal skills, with the ability to build and maintain positive client relationships.
• Strong coordination skills and the ability to work effectively with cross-functional teams, including Sales, Logistics, Finance, and Planning.
• Good problem-solving skills with the ability to respond promptly and effectively to customer issues.
• Highly organized, detail-oriented, and capable of managing multiple tasks and deadlines simultaneously.
• Self-motivated, proactive, and committed to delivering high standards of customer service.

Sharon Hong (R25128240)

JAC Recruitment Pte. Ltd. (90C3026)